Frequently Asked Questions

Booking

Do I need an account to book?

Yes. An account keeps your bookings, invoices, vouchers and refund addresses in one place and lets you track payment status live.

How long is my booking held?

Fifteen minutes from the moment inventory is reserved. A countdown is shown on the payment screen. If time runs out, the hold releases automatically and you can simply start again — availability is rechecked live.

Can I change passenger names or dates after booking?

Minor name corrections are usually possible before ticket issuance; contact support as early as possible. Date changes are treated as a cancellation plus a new booking under the applicable policy tier.

Payments

Which coins do you accept?

Bitcoin (BTC), Ethereum (ETH), USDT on TRC20, ERC20 and BEP20 networks, BNB and TRX. Available coins are listed at checkout.

Why must I send an exact amount?

Many travelers share the same deposit address, so your invoice carries a unique exact amount (base price plus a tiny unique offset). Sending precisely that amount lets our system match your payment to your order automatically.

What happens if I underpay or overpay?

Small differences within our published tolerance are accepted. Larger shortfalls mark the invoice as underpaid and show the exact top-up needed on the same invoice. Overpayments are credited as store credit by default, or our finance team can manually refund the difference.

Do I need to upload a receipt?

For most coins, yes — a screenshot or PDF from your wallet or exchange. It speeds up manual review and serves as your dispute record.

How long does confirmation take?

Once your transaction reaches the required confirmations on-chain, verification is typically minutes. If anything needs human review, our target is published per coin and your invoice page polls live status.

Cancellations and refunds

How do I cancel?

Open the booking in your account and choose Request Cancellation. The exact refund amount is computed and shown before you confirm — never after.

How are refunds paid?

Refunds are fulfilled manually in cryptocurrency to an address you provide, and the outgoing transaction ID is recorded against your refund for full traceability. Please allow 1–3 business days for finance review plus network confirmation time.

What if my flight or tour is cancelled by the operator?

You will be offered rebooking or a refund under the top applicable policy tier, regardless of timing.

Accounts and support

How do I save a refund address?

Save one address per coin in your account. We use it only when paying refunds to you — we can never pull funds from it.

Someone is asking for my private keys. Is that you?

No. Never. Elarion Airline will never ask for private keys, seed phrases or wallet passwords. We only ever display deposit addresses for you to pay to.

How do I contact support?

Reply to any booking email with your reference number, and include your transaction hash for payment questions — it lets us help you in one exchange instead of three.