Cancellation Policy
Last updated: January 2025. Cancel any booking from your account. The exact refund is computed from the tables below and shown before you confirm — what you see is what is recorded.
Flights
| Time before departure | Refund |
|---|---|
| More than 7 days | 90% of booking total |
| 48 hours – 7 days | 75% of booking total |
| 24 – 48 hours | 50% of booking total |
| Under 24 hours / no-show | No refund |
Multi-passenger bookings support partial cancellation: the same tiers apply to the cancelled seats only.
Tours
| Time before departure | Refund |
|---|---|
| More than 14 days | 95% of booking total |
| 7 – 14 days | 80% of booking total |
| 72 hours – 7 days | 50% of booking total |
| Under 72 hours / no-show | No refund |
If a departure is cancelled by the operator, you may choose rebooking or a full refund regardless of timing. Waitlisted travelers are never charged.
Accommodation
| Time before check-in | Refund |
|---|---|
| More than 14 days | 100% of booking total |
| 7 – 14 days | 80% of booking total |
| 72 hours – 7 days | 50% of booking total |
| 24 – 72 hours | 25% of booking total |
| Under 24 hours / no-show / early checkout | No refund of unused nights |
Individual properties may publish stricter minimum-stay or seasonal terms; where they differ, the property terms are shown on the room page and take precedence.
How refunds are paid
- There is no card to reverse and no gateway to push through — approved refunds become a refund record fulfilled manually in cryptocurrency from our own wallets.
- You provide the destination address per coin. Double-check it: blockchain transfers cannot be recalled.
- The outgoing transaction ID is logged against your refund, and you receive a refund-processed email with a link to the public explorer.
- Allow 1–3 business days for finance review, plus network confirmation time.
Force majeure
Natural disasters, conflicts, pandemics and government travel bans are assessed case by case; where operators waive their penalties, we pass the full benefit to you.